Contact Centre Volunteer

Mid Ulster Child Contact Centre (MUCCC)


Minimum commitment:
3hrs a month for 6 months

Opportunity happens on Wednesday evenings and Saturday mornings

Where we are

Gortalowry House
94 Church Street
BT80 8HX

About the Volunteer Opportunity

Supported contact takes place in a variety of neutral community venues where there are facilities to enable children to develop and maintain positive relationships with non-resident parents and other family members. Supported Child Contact Centres are suitable for families when no significant risk to the child or those around the child has been identified.

The basic elements of supported contact are as follows:

• Impartiality.
• Staff and volunteers are available for assistance but there is no close observation, monitoring or evaluation of individual contacts/conversations.
• Several families are usually together in one or a number of rooms.
• Encouragement for families to develop mutual trust and consider more satisfactory family venues.
• Apart from attendance dates and times, no detailed report will be made to a referrer, CAFCASS, a party’s solicitor or court, unless there is a risk of harm to the child, parent or Centre worker.
• An acknowledgement that it be viewed as a temporary arrangement to be reviewed after an agreed period of time.

Volunteers will be given policies and procedures, shadow sessions, various training opportunities and support from the co-ordinator and peers.


About the Organisation

Mid Ulster Child Contact Centre aims to provide a child friendly, safe, neutral environment in which children can spend time with a parent or significant other person (eg. Grandparent) with whom they no longer live following family separation.

We support families involved in private law cases, usually through the services of Solicitors or Family Court. However, we do take self-referrals from parents who are not currently involved in legal proceedings.

Mid Ulster Child Contact Centre offers supported contact and so there is no close observation of individual families, or detailed reports written.

Families attending the centre agree to abide by a set of clear guidelines and are asked to leave their differences outside for the sake of the children.

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Register your interest

Volunteers may be required to complete an Access NI disclosure for some volunteering roles.  A criminal record will not necessarily be a bar to obtaining a volunteer position.