Tech Support Volunteer

Ability Net NI


4 Hours per month

About the Volunteer Opportunity

At AbilityNET NI they support people of any age, living with any disability or impairment to use technology to achieve their goals at home at work and in education.  They do this by providing specialist advice services, free information resources and by helping to build a more accessible digital world.

As a tech support volunteer, you can empower people in our community and make a lasting difference in their lives by sharing your knowledge of the online world, providing companionship and helping people who would otherwise be isolated to stay in touch with loved ones and the wider community. 

You will provide one-on-one support in person (when restrictions allow) or by phone, helping people learn how to use computers and smartphones to access the internet.  You will also provide advice on how to use digital services and platforms safely and with confidence – these include online banking, shopping, booking health appointments and using Skype or facetime to connect with family and friends.

They require all volunteers to have access to their own phone and laptop or tablet and require the following skills:

  • Good Interpersonal skills and an ability to relate to people who are older
  • A patient manner and an ability to support people as they learn new skills
  • An understanding of basic internet technology, including laptops, tablets and smartphones and be able to offer impartial advice on technology
  • Make adaptations to support a disabled person’s specific needs
  • Set up Tech and install hardware or software
  • Show people how to use their tech at home, e.g. shopping online, sending and receiving emails, setting up Skype/Zoom calls
  • To be accepted in this role you will be required to submit two character references and undergo Access NI checking. 

About the Organisation

At AbilityNet NI our mission is to make the world a place where accessible IT is available to everyone and we help the elder and disabled across Northern Ireland to use computer technology to achieve their goals at home, work and in education by providing free independent advice and support on technology matters, such as; setting up new equipment, fixing technical issues, setting up zoom calls, showing you how to stay connected to family and use various online services. 

Whatever your age, health condition, disability or situation we are here to help you find exactly the right way to adapt to technology with ease in your every day life and IT can often be the only way in which disabled people can communicate easily with family and friends.

AbilityNet NI is built around a network of volunteers who offer disabled people free, computer-related assistance either in their own homes or at other locations such as day centres.

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Register your interest

Volunteers may be required to complete an Access NI disclosure for some volunteering roles.  A criminal record will not necessarily be a bar to obtaining a volunteer position.