Hearing Aid Support Volunteer



The level of commitment depends on the individual volunteer however we would ask for a minimum of 2 hours per month.

Where we are

61 Duncairn Gardens
BT15 2GB

About the Volunteer Opportunity

Provide support and advice to NHS hearing aid users at our Hearing Aid User Support Sessions (HAUSS), in residential care homes and in their own homes, helping them with basic maintenance of their hearing aids. 

Roles include:

  • Hearing Aid Support volunteer – Hearing Aid Maintenance
  • Hearing Aid Support volunteer – Meet & Greet
  • Hearing Aid Support Volunteer – Digital Volunteer/Admin


*Due to the current pandemic, any face-to-face volunteering activities will be carried out strictly in accordance with Government regulations and full PPE measures will be implemented.

Where – We have hearing aid support sessions in various locations across Northern Ireland (Cookstown & Maghera)

When – Minimum commitment of 2 hours per month, depending on your availability

What you’ll be doing – As Hearing Aid Support Volunteer there are a range of tasks you could perform:

  • Attend our regular walk-in/drive through support sessions for hearing aid users
  • Undertake basic maintenance on hearing aids such as cleaning or changing tubing, ear moulds and filters and replacing batteries
  • Offer practical support to optimise hearing aids
  • Signpost other agencies that may be beneficial to the service user
  • Monitor the number of visits carried out and feedback to the volunteer coordinator
  • Complete relevant paperwork during support sessions and home visits
  • Refer enquiries to RNID staff if you do not know the answer
  • Keep all information given or discussed within the service confidential
  • Promote the work of RNID
  • Meet with other RNID volunteers and staff to discuss the project and suggest any improvements.

Here’s what we think could be beneficial:

  • Knowledge of or willingness to learn about issues affecting people confronting deafness, tinnitus and hearing loss – particularly older people
  • Some experience of using hearing aids would be preferable but not essential
  • Friendly, reliable and approachable manner
  • Ability to listen to questions and to answer appropriately
  • Happy to work with a wide range of people.

What you’ll get in return

  • make a real difference to the people you support
  • help us run this important service
  • receive training and learn new skills
  • meet people in different situations
  • raise awareness of deafness in the community
  • have reasonable, out-of-pocket, and pre-approved travel expenses repaid

About the Organisation

We’re here for everyone in Northern Ireland who is deaf or has hearing loss or tinnitus.

We work in communities across the country to provide information and support services. We also run fundraising events and campaigns – and we’re always keen to welcome new volunteers.

Find out about our local services in Northern Ireland, how to get involved and who to contact for information or support.


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Register your interest

Volunteers may be required to complete an Access NI disclosure for some volunteering roles.  A criminal record will not necessarily be a bar to obtaining a volunteer position.