Deafblind UK

Telephone Support Group Volunteer


1hr fortnightly
3mth commitment

Where we are

Head Office:
Centre for Deafblindness
19 Rainbow Court
Paston Ridings

About the Volunteer Opportunity

Come and join the fun …. We need friendly, outgoing and welcoming volunteers to assist at our regular online group meet ups.

Our members really enjoy getting together having a good chat about all sorts of things and, here at Deafblind UK, we hold regular meetings where our members get together over the phone.

Virtual Group Volunteers (a term which incorporates both telephone and video based roles) are a fantastic support to our members and you can also benefit immensely by gaining new friendships yourself. We are looking for volunteers to support in facilitating small groups to enable our members to make the most of their time together, encouraging chat and opening up discussions so everyone gets a chance to participate.

No previous experience is required but having access to a phone would be required. A confident, outgoing personality with good communication skills goes a long way too!

Could you give an hour or more at a regular time, once a fortnight, to help connect our members (many of whom manage their sight and hearing loss alone)?

Dual sensory loss can be isolating and lonely, however getting people together to enjoy each other’s company goes a long way to tackling this.

A Virtual Group Volunteer facilitates the remote group calls with our members. The group call could either be a video call, telephone or video call for our BSL members, depending on your chosen role. You would ensure that members are following the guidelines for the group calls and, where required, engage in conversations of mutual interest offering support and company to the group. Your involvement can greatly improve our members’ quality of life and reduce their isolation.

What’s involved?

As a Virtual Group Volunteer your role would be:

  • To host a recurring group meeting with the same members on a fortnightly basis (the meeting and invitations will have been generated for you in advance by a member of the Deafblind UK staff team).
  • To ensure all members participating in the call are welcomed and actively joined into the group
  • To enable the members to discuss topics of their choice without discriminating against anyone.
  • To engage in conversations of mutual interest with members and to provide encouragement to maintain the flow of conversation for the allotted time.
  • To provide advice and guidance to a deafblind person to a level appropriate within a mutual friendship.
  • To provide regular updates of your volunteering activity to your named Deafblind UK contact to flag any concerns or queries.
    To assist in making the groups fully accessible for our members.

About the Organisation

There are around 11,000 people who are living with deafblindness in Northern Ireland. If you have sight and hearing loss, we can support you to continue your life beyond deafblindness, helping you to be more confident, socially active and independent.


Register your interest

Volunteers may be required to complete an Access NI disclosure for some volunteering roles.  A criminal record will not necessarily be a bar to obtaining a volunteer position.

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