This role involves provide direct support to people who use food banks. We are committed to ensuring anybody visiting our food bank is welcomed, valued and treated with dignity. Whether serving tea and coffee, packing their food parcels, making them feel comfortable or providing further signposting support where appropriate, each role is important. These lists are not exhaustive but cover the basic duties.

1. Kitchen

• Welcome clients to the Hub
• Serve refreshments (tea, coffee and sweet treats) and tidy up as required during the session
• Clear tables and keep on top of dishes throughout
• Chat to visitors
• Undertake Food Hygiene Training (when required)

2. Packing

• Prepare foodbank parcels according to the standard packing lists

• Monitor stock room levels-remove out of date stock and add new stock to shelves in date order where needed
• Keep the storeroom clean and tidy-brushing floors, emptying bins etc.

3. Support/Signposting

• Validate foodbank vouchers and complete packing list with individual/family
• Offer a listening ear and signpost clients, as required, to further support, using information from the signposting folder/leaflets
• Offer prayer to clients, when appropriate (if a volunteer is happy to do so)
• Work under the guidance of the session leader and report any health & safety or safeguarding concerns to the supervisor
• Restocking the supply of leaflets/signposting material etc.